Frequently Asked Questions

We hope you find the answer to your question. If not, feel free to send us a message on our contact us page.

Licensing Digital Products

What are Royalty-Free Stock Photos and Videos?

Have you ever needed an image or video for something, but you don't have the time or resources to get it yourself? A royalty-free stock photo or video helps fit your needs at low cost. They are images and videos covering a variety of subjects that can be used legally through a license for commercial, editorial, and personal use without limitations generally speaking.

Can Maebzo photos and videos be used for anything?

Almost anything. Our photos and videos can be used for anything as long as they are used in accordance with our license agreement.
Royalty-free images and photos can be used for almost anything with very few restrictions. Almost anything includes commercial use, marketing, advertising, websites, social media, branding, and more.
Personal use means you have non-commercial, non-profit, and non-distributive use of the image.

Is their a benefit to using stock photos and videos?

The simple answer is yes. It is a low cost efficient way to get the images and videos you need or want immediately. A much cheaper option than hiring a photographer/videographer.

Photos

What format are your photos?

Our photos are provided in PNG format. We chose PNG format to provide high quality images with minimal compression to our customers. This makes our photos ideal for print work, allows for more flexibility in the editing process, and reduces loss of image quality for any of your needs (web, print, illustration, etc.). A PNG image is a lossless compression file format that results in a large file size than other options such as JPG images.
The preview images you see on our website are JPG format.

Can you provide JPG photos?

Possibly. We have the capability to provide our images in JPG format. You can also convert images formats using most image editing software. You can always reach out to us at info@maebzo.com or use our contact us form with your request.

I see two different preview photos. What's that about?

The first preview photo is cropped to a specific size. The second preview photo is the actual aspect ratio of the photo that you should expect when you download your photo after purchase.

Videos

MOV vs MP4 video files?

MOV files are high quality, high bitrate video files with little to no compression. This leads to the large file size. MOV files are better for the editing purposes. The downside is that MOV files have limited options for playback and compression.
MP4 files are highly compressed, but still retain high quality. This format can also work for editing purposes and is compatible across multiple platforms.
Some customers do not need and cannot us MOV files. We offer both file formats to meet our customer's needs.

Do Maebzo videos come with sound?

Some of them. The preview video you watch is exactly what you will download. Make sure you unmute the speakers in the video player.

Purchasing & Pricing

Are your prices negotiable?

No. Our prices are set at affordable rates to our consumers. We provide high quality photos and videos at what we consider discount rates in comparison to most other stock photo and video providers.

When do I receive my download link?

Immediately after purchase. After you have purchased an item, you will be able to select the 'Download Now' button for immediate access. You will also receive an email in plain text with a download link.

Does Maebzo offer refunds?

Not typically for digital goods. Our products are digital with immediate download. Once an item is downloaded we cannot offer a refund. There may be instances where a downloaded file may not match the intended purchased item. In these situations please contact us by email at info@maebzo.com to request a refund or new download link.
We can issue refunds for wall art purchases. Please review our shipping/return policy for details.

Why are your prices cheaper than other stock providers?

We are small. Our products are high quality and we do not incur a lot of the additional expenses associated with larger companies.

Is Maebzo able to provide other file formats?

This is possible. We will do our best to meet your needs. Please use the form on our contact us page to make a special request.

Wall Art

Will my order look just like it does on the website?

Pretty much. We say pretty much because digital display colors differ from print. Digital displays use a RGB color profile. While print uses a CMYK color profile. With that said, what you see on our website is exactly what you will receive.

How long before I receive my order?

That depends. It takes 2-7 business days to create and fulfill the order depending on the type of wall art you ordered, Posters usually ship within 2 days. Framed posters and canvas typically ship within 3-7 days.

How will I know when my order is shipped?

Email notification. We will send you an email confirming your order. You will then receive another email when your order is shipped. This email will include your shipment tracking information.

Misc.

Is Maebzo able to provide other file formats?

This is possible. We will do our best to meet your needs. Please use the form on our contact us page to make a special request.

How many times can I download an item?

Twice. We have set our download limit to 2. Unfortunately, link sharing is an issue that we have to account for.

How often does Maebzo provide new content?

Several times weekly. We are constantly adding to our inventory. Sometimes we may focus on certain themes or collections. While other times we will add more content to current stock of collections. Our goal to continuously provide high quality content to our ever expanding inventory.

Can I sell my photos and videos on Maebzo?

Not at this time. However, it is a service that we may add in the future.